Privacy Policy

Last Updated: April 2026

1. Who We Are

Peter Street Cabinetry is a family-owned cabinet maker and home remodeling company based in Port Hope, Ontario, Canada. We design and build custom cabinetry, kitchen and bathroom remodeling, countertops, and cabinet door refacing for homeowners across Northumberland, Durham Region, and the GTA.

Business Name: Peter Street Cabinetry
Address: 104 Peter Street, Port Hope, ON
Phone: 289-222-0272
Email: peterstreetreno@gmail.com
Website: peterstreetcabinetry.ca

2. What Information We Collect

We only collect personal information that is necessary to provide our services or respond to your enquiries. This may include:

• Contact information — your name, phone number, email address, and mailing address, provided when you fill out our estimate request or contact form.
• Project details — information about your home, project type, and preferences that you voluntarily share with us so we can provide an accurate estimate.
• Communication records — records of emails, phone calls, or messages exchanged between you and our team.
• Website usage data — anonymized data collected automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on each page. This data is collected through cookies and analytics tools and does not personally identify you.

We do not collect sensitive personal information such as financial data, government identification numbers, or health information.

3. How We Collect Your Information

We collect personal information in the following ways:

• Contact and estimate forms — when you submit a request through our website, your information is processed through our form provider, LeadConnector (HighLevel). Their privacy policy is available at gohighlevel.com/privacy-policy.
• Direct communication — when you call, email, or message us directly.
• In-person consultations — when you visit our showroom or we visit your home for an estimate.
• Website cookies and analytics — automatically when you browse our website (see Section 6 for details).

4. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide estimates for our services
• Schedule and conduct in-home consultations and project installations
• Communicate with you about your project, including updates and follow-ups
• Send you information about our services that may be relevant to your project (you may opt out at any time)
• Improve our website and understand how visitors use it
• Comply with applicable legal obligations

We will not use your personal information for any purpose other than those listed above without first obtaining your consent.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — we use trusted third-party services to help operate our business, including our website platform (WordPress), form provider (LeadConnector/HighLevel), and email services. These providers are only given access to the information necessary to perform their functions and are required to protect it.
• Legal requirements — we may disclose your information if required to do so by law or in response to a valid legal request from a government authority.
• Business transfers — in the unlikely event that Peter Street Cabinetry is sold or transferred, your information may be transferred as part of that transaction. We would notify you before your information becomes subject to a different privacy policy.

6. Cookies & Website Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how our site is used. We use the following types of cookies:

• Essential cookies — required for the website to function properly. These cannot be disabled.
• Analytics cookies — we use Google Analytics to collect anonymized data about how visitors use our website. This helps us improve our content and services. Google Analytics does not identify individual users. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
• Functional cookies — cookies that remember your preferences and improve your experience on return visits.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Third-Party Services

Our website may use the following third-party services, each of which has its own privacy policy:

• Google Analytics — website analytics. Google Privacy Policy
• Google Maps — embedded maps and directions. Google Privacy Policy
• LeadConnector / HighLevel — contact and estimate form processing. HighLevel Privacy Policy
• WordPress — website platform. Automattic Privacy Policy

We encourage you to review the privacy policies of these services to understand how they handle your information.

8. How Long We Retain Your Information

We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Enquiry and estimate information is retained for up to 3 years in case you return to us for future projects.
• Customer project records are retained for up to 7 years for warranty, legal, and accounting purposes.
• Website analytics data is retained in anonymized form in accordance with Google Analytics' data retention settings.

When personal information is no longer needed, we delete it securely or anonymize it so it can no longer be associated with you.

9. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Secure, encrypted connections (HTTPS) on our website
• Password-protected access to our business systems and customer records
• Limiting access to personal information to employees and contractors who need it to do their jobs

While we take these precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

10. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights with respect to your personal information:

• Right to access — you have the right to request access to the personal information we hold about you.
• Right to correction — if you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to withdrawal of consent — where we process your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
• Right to deletion — you may request that we delete your personal information, subject to any legal obligations we have to retain it.
• Right to lodge a complaint — if you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

To exercise any of these rights, please contact us using the details below.

11. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

14. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us: